Ticket FAQ

 

TICKET and FESTIVAL INFORMATION

• What are my options when buying tickets?
• Many options are available when purchasing tickets.  All of our ticket types include primitive, next-to-car camping.  VIP tickets with meals, beverage service, upfront viewing and bathroom facilities are available.  Upgraded camping options such as RV passes and Early Arrival can be additionally purchased.  Please visit our Ticket Page for more information.

• When can I enter the festival? Are the gates open 24 hours?
• Please review the following table carefully to determine when you can enter the festival grounds.  "Festival" includes the campgrounds, day parking, stages, and everything in between.  If you arrive before you are allowed to enter the festival, you will be turned around.  No exceptions!

• Gates are NOT open 24 hours, and will be open during the following times only:
• Wednesday October 10 12:00 pm (noon) – 11:59pm (midnight)
• Thursday October 11 8:00 am – 11:59 pm (midnight)
• Friday October 12  8:00 am – 11:59 pm (midnight)
• Saturday October 13 8:00 am – 11:59 pm (midnight)
• All times listed are central standard time.  ALL TIMES ARE SUBJECT TO CHANGE.

• Do you sell discounted non-camping tickets?
  • We do not sell "non-camping event passes" so your ticket will include free day parking instead.

• Is this a family friendly festival?  Are kids free?
  • Harvest fest is a very family friendly festival, with many activities geared towards children .  Children ages 11 and younger are free with a paying adult; limit two (2) children per adult.  Children ages 12 and older require a paid admission ticket.  NOTE: this child policy does not apply to VIP tickets.  Please visit our tickets page our Ticket Page for VIP Children's prices.
    
    
• I have questions about the festival, but not about buying tickets.
  • Please visit our Festival FAQ that covers more festival information such as our rules, pet policies, directions, and more! 

 

VIP TICKETS

• Do VIP tickets increase in price like Three Day Passes?
• Nope.  VIP remains the same price until sold out.  Get your VIP tickets early as they tend to sell out months in advance.
  
  
• I have VIP tickets but my friend(s) do not.  Can they camp with me in VIP?  Can they visit my campground?
• Nope.  The VIP campground is a "gated community" in order to protect the many perks of the VIP Program: shaded camping, meals, beverage service, bathroom facilities, and VIP lounge.  ONLY VIP Pass holders can enter the VIP campground.  VIP Pass holders are more than welcome to camp with their friends in primitive, non-VIP camping.
  
  
• I have VIP tickets, do I need to purchase Wednesday "Early Arrival" Passes or RV Unreserved Passes?
• Nope.  VIP includes free early arrival privileges and primitive camping.  While you are allowed to bring RVs into the VIP campground, there are no water/electric hookups in VIP.  Please review our Reserved Campsites for these amenities. 

 

RVs

• Do I need an extra pass for my RV?  What do you consider an RV?
• Yes. The following vehicles are classified as an "RV"
• Any vehicle over 25 foot in length
• Any RV or DOT Class B vehicle
• Any vehicle towing a camper, trailer, or RV of any size.  If you're hitching anything, it's an RV.
• All RVs require an RV Unreserved Camping Pass or Reserved Campsite pass.  Please visit our Ticket Page for mor information and click on RV Unreserved or Reserved Campsites.
  
  
• I have RV Unreserved or Reserved Campsites, do I need to purchase Wednesday "Early Arrival" Passes?
• Nope.  RV Unreserved and Reserved Campsite include free early arrival privileges.

 

PURCHASING TICKETS

• It's been four hours on the processing page... I never received confirmation of my ticket order... I never saw a charge on my account... Is my order complete?
• Your order may have not completed successfully... oops!  Feel free to contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.
  
  
• I found tickets/wristbands on Ebay/Craigslist, should I buy them?
• TICKETS: Buyer beware when purchasing from a third party such as Ebay or Craigslist; tickets purchased through these avenues CANNOT BE GUARANTEED.
• WRISTBANDS: DO NOT PURCHASE WRISTBANDS FROM ANY INDVIDUAL FOR ANY REASON; THEY ARE NOT VALID!

 

TICKET ORDERS

• I've already placed an order, but have questions about my ticket purchase.
• Please contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.
  
  
• I need to change/cancel my order, what do I do?
• ALL TICKET SALES ARE FINAL; NO REFUNDS or EXCHANGES for ANY REASON.  For all other changes (i.e. address changes, Will Call name changes, etc.), contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.
  
  
• Someone stole my tickets, what do I do?
• File a police report and contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com.  Have a scan/electronic copy of the police report ready.  Tickets will not be re-mailed, and ONLY the purchaser can claim the tickets at the Box Office. There are NO EXCEPTIONS to this policy.
  
  
• I lost my tickets, I washed my tickets, my roommate threw away my tickets... what do I do?
• For PrintPasses: simply access your PrintPass email and reprint your tickets.
• For mailed tickets: Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.

PrintPass

• My PrintPass did not arrive but I have a receipt, what should I do?
• First, remain calm.  Did you check your spam/junk folder?  If your PrintPasses are not there either, do not fret as you have an order confirmation.  DO NOT PURCHASE NEW TICKETS, YOU WILL NOT BE REFUNDED FOR MAKING MULTIPLE ORDERS. Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.
  
  
• My PrintPass did not print correctly, can I print again?
• Yes, you can access your PrintPasses up to five times.  But before trying to print again, check that you have enough ink in your printer and the latest Adobe PDF reader.  If you are still having troubles printing at home, contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.

 

SHIPPING TICKETS

• How and when will my tickets ship?  What are the shipping costs?
  

Shipping Option	Cost	How is it delivered?	Expected Delivery Time	Is the delivery tracked?
PrintPass	$1.50 per ticket	Email	You will receive an email in August with instructions on how to download and print your ticket(s).  Be sure and check your spam/junk folder for this email too.	Yes
USPS Mail	$1.50 per order	First Class USPS  snail mail	Allow the USPS a full 4-6 weeks to deliver your order.	No
USPS Priority	$7.00 per order	Priority USPS mail	Allow the USPS a full 1-2 weeks to deliver your order.	No
FedEx	$15.00 per order	FedEx "Express Saver"	Allow FedEx up to 7 days to deliver your order. You will receive an email directly from FedEx with your tracking number when your order is shipped, and be sure to check your spam/junk folder for the email from FedEx.	Yes
International Shipping*	$15.00 per order	USPS Priority Flat Rate International	Allow the USPS a full 4-6 weeks to deliver your order.	No
Will Call	FREE!	Tickets are held for you at the festival Box Office	Simply bring a valid photo ID and the card used to make the purchase to the Box Office to pick up your tickets at the festival.	n/a
Payment Plans: your second and final payment is due on September 24, 2012 on the credit card stored on file.  Once your second and final payment is successful, your tickets will then ship by the shipping option you chose during your purchase.  * Through trial and error, we strongly urge you to avoid shipping internationally due to its high cost and low guarantee of delivery.  Please consider having your tickets to be picked up at Will Call; have your tickets shipped to a friend/family member in the states; or have your tickets emailed to you with PrintPass.



• I still have not received my tickets in the mail or through FedEx, help?!
  • Please contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.

 

BOX OFFICE and MISCELLANEOUS INFO

• When is the Box Office at the festival open?
• Wednesday October 10 10:00 am – 11:59pm (midnight)
• Thursday October 11 8:00 am – 11:59 pm (midnight)
• Friday October 12  8:00 am – 11:59 pm (midnight)
• Saturday October 13 8:00 am – 10:00 pm
  
  
• Am I allowed to exit and re-enter the festival?  Are gates open 24 hours?
• You can enter and exit the festival, but please be advised that you will have to go through the security checkpoint each time.  Keep in mind that Mulberry Mountain is a very secluded and rural site with the closest town being 30 minutes away or further.
• Gates are NOT open 24 hours, and will be open during the following times only:
• Wednesday October 10 12:00 pm (noon) – 11:59pm (midnight)
• Thursday October 11 8:00 am – 11:59 pm (midnight)
• Friday October 12  8:00 am – 11:59 pm (midnight)
• Saturday October 13 8:00 am – 11:59 pm (midnight)
• All times listed are central standard time.  ALL TIMES ARE SUBJECT TO CHANGE. 
  

• What is your fine print?
• "Harvest" and "Harvest Festival" includes Pipeline Productions Inc., OK Productions Inc., Mulberry Mountain Lodging and Events LLC, and their affiliates. "Festival" includes the concerts and concert areas, stage areas, activities and activity areas, shopping areas, campgrounds, parking lots, and any other area or activity deemed as "festival" by Harvest.
  
  
• ALL SALES ARE FINAL. NO REFUNDS or EXCHANGES for ANY REASON. All acts, times and locations are subject to change without notice. You are buying ticket(s) to the festival, not to see a single band; artist cancellation of any kind is not grounds for a refund. Festival is RAIN or SHINE; however, Harvest reserves the right to limit stage sets in the event of a safety concern.
  
  
• Harvest Festival has in-house photography and video staff roaming the festival grounds for footage. Ticket users consent to their image being used by Harvest, especially if you stop and pose for the media staff.
  
  
• You exchange your ticket for your ONE and ONLY wristband; wristbands are VOID if removed, exchanged, transferred, tampered or altered in any way (including cutting off the excess fabric). Counterfeited tickets and/or wristbands will be confiscated, and the persons holding, using, wearing or selling counterfeit ticket(s) and/or wristband(s) will be ejected from the festival and are subject to prosecution under local, state and federal laws.
  
  
• Use caution when enjoying the many activities at the festival; participation in any activities are at your sole discretion. Harvest cannot be held liable for any injuries or property damage that result from your participation in these activities.
  
  
• All persons determined by Harvest to be acting in an illegal, offensive or disorderly fashion will be ejected from the festival without refund. All persons and vehicles are subject to a security search for illegal or prohibited contraband. If you are removed from the festival for any reason, you will not be allowed back into the festival even with the purchase of a new ticket.
  
  
• The same people who operate all of Pipeline Ticketing are the same people who run the Box Office during the festival. Any and all last minute ticket issues need to be addressed at the Box Office directly. "Last minute" includes trying to contact Pipeline Ticketing via phone or email from Saturday October 6 through Saturday October 13 and "ticket issues" includes anything related to tickets, purchased tickets, and attempted ticket purchases to the Yonder Mountain String Band's Harvest Festival. Even if you are the purchaser and you cannot visit the Box Office, please send a representative such as a friend or family member to help address your ticket issue. While we at Pipeline Ticketing have every intention to answer the phones and email account during the festival, it is not guaranteed as we are busy running the Harvest Festival Box Office. All ticket sales are final! There are no refunds for "I tried to get a hold of you, but no one answered." Come see us at the Box Office, we're there to help you!

 

CONTACT US

• I still have questions!?
• First, please visit our Festival FAQ that covers more festival information such as our rules, pet policies, directions, and more! 
• Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within one week of the festival need to be addressed at the on-site Box Office.