TICKET and FESTIVAL INFORMATION

TICKET and FESTIVAL INFORMATION

  • What are my options when buying tickets?
    • Many options are available when purchasing tickets.  All of our ticket types include primitive, next-to-car camping.  VIP tickets with meals, beverage service, upfront viewing and bathroom facilities are available.  Upgraded camping options such as RV passes and Early Arrival can be additionally purchased.  Please visit http://yonderharvestfestival.com/2011/tickets.asp for more information.
Event and Camping Passes VIP Passes Camping Upgrades
  • 4-Day Passes 
    (Thursday-Sunday)
  • Weekender Passes (Wednesday-Sunday)
  • Saturday Passes 
    (Saturday & Sunday)
  • VIP Passes 
    (Thursday – Sunday)
  • RV VIP Packages
  • Wednesday "Early Arrival" Passes
  • RV Unreserved Camping Passes
  • Reserved Campsites
  • RV VIP Packages
  • Mountain Cabins
  • When can I enter the festival? Are the gates open 24 hours?
    • Please review the following table carefully to determine when you can enter the festival grounds.  "Festival" includes the campgrounds, day parking, stages, and everything in between.  If you arrive BEFORE you are allowed to enter the festival, you will be turned around.  NO exceptions!
If you have this Event Pass AND this Upgraded Camping Pass You can enter the festival starting at:
VIP Pass n/a (VIP includes free early arrival privileges) 12:00 pm (noon) Wednesday October 12
Four Day Pass Reserved Campsites 12:00 pm (noon) Wednesday October 12
Four Day Pass RV Unreserved Camping Pass 12:00 pm (noon) Wednesday

October 12

Four Day Pass Wednesday Early Arrival Camping Pass 12:00 pm (noon) Wednesday

October 12

Four Day Pass (no upgrades) 8:00 am Thursday October 13
Weekender Pass (with or without upgrades) 8:00 am Friday October 14
Saturday Pass (with or without upgrades) 8:00 am Saturday October 15
    • Gates will NOT be open 24 hours, and will be open during the following times only:
      • Wednesday October 12 12:00 pm (noon) – 11:59pm (midnight)
      • Thursday October 13 8:00 am – 11:59 pm (midnight)
      • Friday October 14  8:00 am – 11:59 pm (midnight)
      • Saturday October 15 8:00 am – 11:59 pm (midnight)
      • Sunday October 16  8:00 am – 8:00 pm
    • ALL TIMES LISTED ABOVE ARE CENTRAL STANDARD TIME.  ALL TIMES ARE SUBJECT TO CHANGE.
  • Why don't you have single day tickets?  Do you sell discounted non-camping tickets?
    • We cater our ticket sales to those who come and camp the whole weekend with us; hence music and camping festival.  Mulberry Mountain is a very rural and beautiful setting, and is best experienced by long stays.
    • We do not sell "non-camping event passes" so your ticket will include free day parking instead.
  • Is this a family friendly festival?  Are kids free?
    • Harvest fest is a very family friendly festival, with many activities geared towards children .  Children ages 11 and younger are free with a paying adult; limit two (2) children per adult.  Children ages 12 and older require a paid admission ticket.  NOTE: this child policy does not apply to VIP tickets.  Please visit our tickets page http://yonderharvestfestival.com/2011/tickets.asp for VIP Children's prices.
  • I have questions about the festival, but not about buying tickets.

VIP TICKETS

  • Do VIP tickets increase in price like 4 Day Passes?
    • Nope.  VIP remains the same price until sold out.  Get your VIP tickets early as they tend to sell out months in advance.
  • I have VIP tickets but my friend(s) do not.  Can they camp with me in VIP?  Can they visit my campground?
    • Nope.  The VIP campground is a "gated community" in order to protect the many perks of the VIP Program: shaded camping, meals, beverage service, bathroom facilities, and VIP lounge.  ONLY VIP Pass holders can enter the VIP campground.  VIP Pass holders are more than welcome to camp with their friends in primitive, non-VIP camping.
  • I have VIP tickets, do I need to purchase Wednesday "Early Arrival" Passes or RV Unreserved Passes?
    • Nope.  VIP includes free early arrival privileges and primitive camping.  While you are allowed to bring RVs into the VIP campground, there are no water/electric hookups in VIP.  Please review our Reserved Campsites for these amenities.  Since the VIP campground is wooded, RVs greater than (blank feet) in length may not fit in the VIP campground.

RVs

  • Do I need an extra pass for my RV?  What do you consider an RV?
    • The following vehicles are classified as an "RV"
      • Any vehicle over 25 foot in length
      • Any RV or DOT Class B vehicle
      • Any vehicle towing a camper, trailer, or RV of any size.  If you're hitching anything, it's an RV.
    • All RVs require an RV Unreserved Camping Pass or Reserved Campsite pass.  Please visit our tickets page for more information http://yonderharvestfestival.com/2011/tickets.asp and click on RV Unreserved or Reserved Campsites.
  • I have RV Unreserved or Reserved Campsites, do I need to purchase Wednesday "Early Arrival" Passes?
    • Nope.  RV Unreserved and Reserved Campsite include free early arrival privileges.

PURCHASING TICKETS

  • It's been four hours on the processing page... I never received confirmation of my ticket order... I never saw a charge on my account... Is my order complete?
    • Your order may have not completed successfully... oops!  Feel free to contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.
  • I found tickets/wristbands on Ebay/Craigslist, should I buy them?
    • TICKETS: Buyer beware when purchasing from a third party such as Ebay or Craigslist; tickets purchased through these avenues CANNOT BE GUARANTEED.
    • WRISTBANDS: DO NOT PURCHASE WRISTBANDS FROM ANY INDVIDUAL FOR ANY REASON; THEY ARE NOT VALID!
  • Are payment plans available?
    • Yup. A 50% Payment plan is available for all ticket types up until August 17.  You must create and sign into your online account when purchasing through the payment plan.  50% of the base price plus all service and shipping fees are due at the time of purchase, and the remaining 50% is deducted automatically from your stored credit card on September 17.
 

TICKET ORDERS

  • I've already placed an order, but have questions about my ticket purchase.
    • Please contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.
  • I need to change/cancel my order, what do I do?
    • ALL TICKET SALES ARE FINAL; NO REFUNDS or EXCHANGES for ANY REASON.  For all other changes (i.e. address changes, Will Call name changes, etc.), contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.
  • Someone stole my tickets, what do I do?
    • File a police report and contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com.  Have a scan/electronic copy of the police report ready.  Tickets will not be re-mailed, and ONLY the purchaser can claim the tickets at the Box Office. There are NO EXCEPTIONS to this policy.
  • I lost my tickets, I washed my tickets, my roommate threw away my tickets... what do I do?
    • For Print Passes: simply access your Print Pass email and reprint your tickets.
    • For mailed tickets: Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.

PRINT PASS

  • My print pass did not arrive but I have a receipt, what should I do?
    • First, remain calm.  Did you check your spam/junk folder?  If your PrintPasses are not there either, do not fret as you have an order confirmation.  DO NOT PURCHASE NEW TICKETS, YOU WILL NOT BE REFUNDED FOR MAKING MULTIPLE ORDERS. Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.
  • My print pass did not print correctly, can I print again?
    • Yes, you can access your PrintPasses up to five times.  But before trying to print again, check that you have enough ink in your printer and the latest Adobe PDF reader.  If you are still having troubles printing at home, contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.
 

SHIPPING TICKETS

  • How and when will my tickets ship?  What are the shipping costs?
    • PrintPass:  $1.50 per ticket.  You will receive an email shortly after your purchase with instructions on how to download and print your tickets.  Be sure and check your spam/junk folder too. 
    • USPS Mail:  $1.50 per order.  We ship using first class, non-priority, non-tracked, old school snail mail.  Tickets are printed and shipped every Monday, Wednesday and Friday.  Please allow the USPS a full 4-6 weeks from your ship date to deliver your tickets.
    • FedEx:  $15.00 per order. We ship using FedEx "Express Saver" 5 day shipping with tracking.  We print and ship FedEx orders once a week.  You will receive an email directly from FedEx with your tracking number, and be sure to check your spam/junk folder for the email from FedEx. 
    • International Shipping:  Through trial and error, we have stopped shipping internationally due to its high cost and low guarantee of delivery.  Please select your tickets to be picked up at Will Call to be held at the festival Box Office for you; have your tickets shipped to a friend/family member in the states; or have your tickets emailed to you with PrintPass.
    • Will Call: free!  Have your tickets waiting for you at the Box Office under Will Call.  Purchaser must present his/her own photo ID to claim the tickets at Will Call.  Will Call name changes are allowed but MUST be changed by the cardholder ONLY and AT LEAST 1 week prior to the festival.
    • Payment Plans: your second and final payment is due on September 17 on the credit card stored on file.  Once your second and final payment is successful, your tickets will then ship by the shipping option you chose during your purchase.
  • I still have not received my tickets in the mail or through FedEx, help?!
    • Please contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.

BOX OFFICE and MISCELLANEOUS INFO

  • When is the Box Office at the festival open?
    • Wednesday October 12 10:00am – 12:00 am (midnight) 
      Thursday October 13 8:00am – 12:00 am (midnight) 
      Friday October 14  8:00am – 12:00 am (midnight) 
      Saturday October 15 8:00am – 8:00 pm 
      Sunday October 16  10:00am – 2:00 pm
  • Am I allowed to exit and re-enter the festival?  Are gates open 24 hours?
    • You can enter and exit the festival, but please be advised that you will have to go through the security checkpoint each time.  Keep in mind that Mulberry Mountain is a very secluded and rural site with the closest town being 30 minutes away or further.
    • Gates will NOT be open 24 hours, and will be open during the following times only:
      • Wednesday October 12 12:00 pm (noon) – 11:59pm (midnight)
      • Thursday October 13 8:00 am – 11:59 pm (midnight)
      • Friday October 14  8:00 am – 11:59 pm (midnight)
      • Saturday October 15 8:00 am – 11:59 pm (midnight)
      • Sunday October 16  8:00 am – 8:00 pm
      • ALL TIMES LISTED ABOVE ARE CENTRAL STANDARD TIME.  ALL TIMES ARE SUBJECT TO CHANGE.
 
  • What is your fine print?
    • All sales are final.  No refunds or exchanges for any reason.  All acts and times are subject to change. You are buying tickets to the festival, not to see a single band. Event is rain or shine: which includes extreme heat and inclement weather. You exchange your ticket for a wristband; wristbands are void if removed, exchanged, transferred or tampered (including cutting off the excess).  If you are removed from the festival property for any reason, you will not be allowed back into the event even with the purchase of a new ticket. 
    • The same women who operate all of Pipeline Ticketing are the same women who run the Box Office during the festival.  Any and all last minute ticket issues need to be addressed at the Box Office directly. "Last minute" includes trying to contact Pipeline Ticketing via phone or email from Saturday October 8 through Sunday October 16 and "ticket issues" includes anything related to tickets, purchased tickets, and attempted ticket purchases to the Yonder Mountain String Band's Harvest Festival.  Even if you are the purchaser and you cannot visit the Box Office, please send a representative such as a friend or family member to help address your ticket issue.  While we at Pipeline Ticketing have every intention to answer the phones and email account during the festival, it is NOT guaranteed as we are busy running the Harvest Festival Box Office. All ticket sales are final!  There are no refunds for "I tried to get a hold of you, but no one answered."  Come see us at the Box Office, we're there to help you!

CONTACT US

  • I still have questions!?
    • First, please visit our Festival FAQ that covers more festival information such as our rules, pet policies, directions, and more!  http://yonderharvestfestival.com/2011/faq.asp
    • Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.  Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.